Education / Training

Revit Trainee
(National Capital Reg)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Civil), Engineering (Environmental/Health/Safety), Architecture or equivalent.
* Required skill(s): Willing to teach the Revit Software.
* With at least 6 months experience working with Revit.
* Willing to be trained to teach the Revit.
* Experience in any CAD/CAE or Multimedia is an advantage but not necessary.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 5 Full-Time positions available.

MICROCADD Tech. Co. Inc
E-mail: mcad_recruit@yahoo.com.ph
Website: http://www.microcadd.com
Telephone:995-8535 Fax: 911-2062

Health Club Trainer
(National Capital Reg)

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Hospitality/Tourism/Hotel Management or equivalent.
* Required skill(s): customer service, health, spa & fitness management.
* Required language(s): Filipino, English
* Preferred language(s): Chinese.
* At least 3 year(s) of working experience in the related field is required for this position.
* Preferably 1-4 Yrs Experienced Employees specializing in Hotel Management/Tourism Services or equivalent. Job role in Management or equivalent.
* 2 Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

Online English Instructor
(National Capital Reg - Ortigas Center)

Responsibilities:

* The position requires teaching of English to Korean learners.

* Daily tasks include implementing lesson plans, delivering progress reports, and actively contributing in teams & committees.

* Position requires applicants who have a strong work ethic, positive attitude, who are reliable, diligent and professional.

* You should be an enthusiastic conversationalist about a wide range of business topics, children’s and young adults interests.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Journalism, Mass Communications, Psychology, Education/Teaching/Training or equivalent.
* At least 2 year of working experience delivering calls using VOIP phone is required for this position.
* TOEFL learning experience welcomed.
* Full-Time positions available.
* Applicants should be Filipino citizens or hold relevant residence status.

How to Apply
Stop by our office at Unit#1705, Tycoon Bldg, Pearl Dr. San Antonio. Pasig City from 11:00am to 7:00pm and look for Mr. Alex.

Send your updated and comprehensive resume at webmaster@neotalk.co.kr

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NEOTALK CORPORATION
#1705 Tycoon building, Pearl Drive Ortigas Centre Pasig -.

Quality Assurance Advisor (UK Account)
(National Capital Reg - Makati)

Responsibilities:

* Provide detailed and accurate evaluations for agents
* Assist Training and Operations Team in agent development during the fishbowling period
* Close coordination with team leaders on agent’s performance on quality metrics
* Act as subject matter experts on product knowledge and program updates
* Close coordination with clients in updating call flows, call process, and quality guidelines
* Updating and reporting of process parameters related to the program
* Involvement in program and process improvement initiatives
* Maintain high level of professionalism
* Strict adherence to the 24/7 Customer employee handbook
* Other duties as required by business needs

Requirements:

* Bachelor degree in related field
* 2-3 years experience in the call center industry
* Preferably with experience handling a UK account
* 8 months – 1 year experience in quality/ transaction monitoring/ call quality required
* Experience in feedback management to agents on areas of improvement
* Outstanding written and oral English communication skills
* Proficient in Excel and PowerPoint preferred
* Previous training experience preferred
* Meticulous to detail
* Strong analytical skills
* Strong interpersonal skills
* Ability to motivate individuals or teams through coaching and direct feedback
* Requires minimum supervision
* Flexible with shift or work changes
* Results-oriented
* Team-player

Communications Coach (UK Account)
(National Capital Reg - Makati)

Responsibilities:

* Assess language quality and communication skills using the accepted monitoring form
* Deliver timely, constructive language feedback to agents through call monitoring system and in-person to aid in agent skill-enhancement
* Perform coaching sessions for agents undergoing transition
* Collaborate with team leaders and trainers/ training managers in improving agents’ communication skills

Requirements:

* Bachelor’s degree
* Outstanding written and oral English communication skills
* Preferably with experience handling a UK account
* At least one year experience in call center, or has at least one year exposure to ESL, tutoring, coaching, or teaching English
* Knowledge of basic computer skills including Microsoft Office application software.

Communication and Culture Trainer (UK Account)
(National Capital Reg - Makati)

Responsibilities:

* Train agents and ensure skills are improved within the required period of training
* Monitor student progress in training in preparation for product specific training
* Participate in constantly evaluating CCT curriculum for improvement while maintaining and updating modules and other training materials
* Contribute to strengthening CCT practices in daily operations on the production floor
* Keep abreast on product knowledge (mainly on communication skills) updates by taking calls, attending operations team meetings, constantly coordinating and calibrating with Operations and Quality
* Implement strict adherence to the 24/7 Customer employee handbook and Training policies
* Ensure the availability and maintenance of all necessary equipment for training delivery purpose (projector, training room PCs, headphones, etc)
* Willingly contribute to / participate during other assignments as required by business needs

Requirements:

* Bachelor degree in related field.
* Degree in Linguistics, Mass Communications, English Communications, Speech, Journalism, Human Resource Management, or other related fields is preferred
* Preferably with experience handling a UK account
* 3-5 years experience in call center/customer service operations preferred
* Can clearly communicate with various functional groups and clients in conversational and business English both oral and written
* Knowledge of basic computer skills including Microsoft Office application software
* Previous training and/or quality experience preferred
* Cultural knowledge and exposure to host country preferred

Female Online/Phone ESL Teacher
(National Capital Reg - Manila)

Requirements:

* Female, 20-35 years old
* Candidate must possess at least a Bachelor’s/College Degree in Mass Communications, Education/Teaching/Training, Others or equivalent.
* Required language(s): English, Filipino, Korean
* Applicants must be willing to work in Manila.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Must be willing to work full time
* Must be patient and flexible in teaching
* Computer literate

WORKING SCHEDULE:

Monday to Saturday
1:30-10:30pm

Training Manager
(National Capital Reg - Ortigas Center, Pasig City)

Responsibilities:

* Development of long range and annual training plan with specific key programs, timelines, and resource requirement based on TNA.
* Development and implementation of annual productivity and excellence programs to enhance skills development, motivation and commitment to vision, mission and values; including management and coordination of other related key events.
* Establishment of training program evaluation process to ensure overall program effectiveness.
* Establishment and management of sales force recruitment and selection program to mantain full headcount complement and minimize impact of vacancies through active and continuous recruitment activities.
* Coach/Assist/Support sales managers and supervisors in managing performance and behavioral-related issues.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Human Resource Management, Marketing, Humanities/Liberal Arts or equivalent.
* Extensive Sales Training experience in a multinational environment, 5 years of which in a managerial role.
* Highly effective communication and people management skills

Coach
(National Capital Reg - Pasig City)

Responsibilities:

* The Coach will supervise 15 - 16 agents and will effectively manage the integration of the account’s directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring with each agent according to customer-specific certification/re-certification policies. He/she will assist in staff development towards agents’ understanding of evaluation criteria and will ensure adherence to processes and quality-operations standards. The position will also be in charge of summarizing report data to drive fulfillment of customer and supplier goals.

Requirements:

* Candidate must have at least 6 months working experience in the same capacity (Team Leader/Captain or Coach).

* Candidate must have excellent written and verbal communication skills in English.

* Candidate must have strong organizational and time management, and analytical skills.

Training Assistant
(National Capital Reg)

Requirements:

* Male or Female. Graduate of BS ECE/EE, LICENSE is an advantage.
* At least six (6) months teaching experience.
* Assist Section Head implement development and training programs for EOG (Engineering Operation Group) personnel.
* With valid passport and must be willing to accept overseas assignment.
* With good moral character, trustworthy and hardworking.
* Fresh graduates with good scholastic record are encouraged to apply.
* 2 Contractual positions available.