Services

Customer Service Associates for Healthcare Account

RESPONSIBILITIES:

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Must have excellent oral and written English communication skills.
* Must be willing to work on holidays and shifting schedules.

WE STRONGLY ENCOURAGE WALK-IN APPLICANTS
Mondays to Fridays, 9AM-6 PM
Saturdays, 9 AM- 12 noon

Visit us at our office with your VALID ID and UPDATED RESUMÉ.

Advanced Contact Solutions, Inc.
HUMAN RESOURCES DEPARTMENT
G/F ACS Plaza Building
Sen. Gil Puyat Ave. cor. Tordesillas St.
Barangay Bel-Air, Makati City

Interested applicants may also send their resume to:
recruitment@acspacific.com

You may also Apply Online.

Advanced Contact Solutions, Inc.
G/F Metrobank Building Leviste cor Buendia Makati City 1200.

Customer Service Associates for Healthcare Account

RESPONSIBILITIES:

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Must have excellent oral and written English communication skills.
* Must be willing to work on holidays and shifting schedules.

WE STRONGLY ENCOURAGE WALK-IN APPLICANTS
Mondays to Fridays, 9AM-6 PM
Saturdays, 9 AM- 12 noon

Visit us at our office with your VALID ID and UPDATED RESUMÉ.

Advanced Contact Solutions, Inc.
HUMAN RESOURCES DEPARTMENT
G/F ACS Plaza Building
Sen. Gil Puyat Ave. cor. Tordesillas St.
Barangay Bel-Air, Makati City

Interested applicants may also send their resume to:
recruitment@acspacific.com

You may also Apply Online.

Advanced Contact Solutions, Inc.
G/F Metrobank Building Leviste cor Buendia Makati City 1200.

ESCALATIONS SPECIALISTS
(Southern Tagalog)

Responsibilities:

* Receive escalations and complaints on all media (phone, email, web, etc.) and manage through to resolution/satisfaction of the customer
* Focus on improving the customer experience by managing of escalations and complaints received. Handle escalations immediately as they arise and determine best solution
* Resolve Customers concerns/conflicts, ideally before it evolve to Customer Complaint. If it does become a complaint, own the complaint resolution, tirelessly pursuing all solutions as “customer advocate”
* Work with other escalation points within the business to resolve issues as required and improve overall quality of service. Ideally, work to understand root cause(s) of escalations to implement corrective/preventative action
* Advocate of Customer Satisfaction/Voice of the customer
* Maintain and update documentation relating to work-flow and processes as required
* Monitor real-time/live calls
* Assists CSRs on calls/queries while floor walking
* Other related tasks as assigned, subject to change from time to time
* 100% available throughout the shift to handle inbound calls and emails from customers, ready to handle any escalation as they arise
* Decision Making & Problem Solving - Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options
* Business Acumen and interpret complex information- talk with customers; listens very well and understands multiple points of view in event of a dispute
* Conflict Management - Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement
* Attention to Detail - Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; concentrate on routine work details and organize and maintain a system of records
* Influence and Persuasion - Able to convince others in both positive and negative circumstances; use tact when expressing ideas or options; present new ideas to authority
* Integrity - Able to be tactful, maintain confidences, handle all situations honestly.
* Teamwork - Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary’ support group decisions and solicit options from coworkers; display team spirit.

Requirements:

* Graduate of any 4 year course, technical, policy, or communication preferred
* Required skill(s): Internet Savvy, extremely strong command of English (little/no accent can discernible during a conversation , Good Voice Quality.
* Preferred skill(s): Customer Satisfaction focus, above average IQ, quick-learner
* At least 4 year(s) of working experience in the related field is required for this position.
* With good communication skills
* Knowledge of call center phone systems, service levels, and CRM systems
* Applicant must be comfortable in an individual contributor role….Escalation specialists will not manage ANY direct reports but work through other managers to pass along feedback based on performance of those CSRs who are raising initial escalaiton
* Applicants must be willing to work in Sta. Rosa.
* Applicants must be willing to work on a night shift schedule.
* Applicants should be Filipino citizens or hold relevant residence status
* Full time positions available

Sunpower Philippines Mfg. Ltd.-Shared Services Organization
100 East Main Ave., Phase 4, Special Economic Zone Laguna Technopark, Binan Laguna 0423.

CUSTOMER SERVICE REPRESENTATIVE - ALABANG
(National Capital Reg - Alabang, Muntinlupa City)

REQUIREMENTS:

* Candidate must atleast finished 2nd year college or any diploma/2-year course
* Applicants must be willing to work in Alabang, Muntinlupa City
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time position available.
* Preferably with customer service experience in a call center industry (exposure to international clients would be an advantage)
* Must possess excellent communication, listening and problem-solving skills
* Must be an effective team player; with flexible and amiable personality
* Must have working knowledge of computers and the internet; can type 25 wpm
* Ability to multitask in a fast-paced environment
* Must be willing to work on shifts particularly night shift
* Provides a variety of customer services through inbound calls
* Serves as liaison between the customer and client

For more information about our company, visit our website at: http://www.apaccustomerservices.com

Preference will be given to candidates who APPLY ONLINE.

Interview invitations and status updates may be sent via email so please check your email regularly.

APAC Customer Services, Inc.
Lot 1 Cyber Park Araneta Center Cubao Quezon City 1770.
Website: http://www.apaccustomerservices.com

Customer Order Administrator
(National Capital Reg)

Responsibilities:

* Accurately enter and process orders within agreed timescales.
* Ensure that orders are processed according to the specific rules relating to trading with countries under trade and embargo compliance conditions.
* Review order book for orders in problem status daily and take corrective action as appropriate.
* Proactively review order book to ensure orders are dispatched according to customer request date in liaison with other relevant departments.
* Receive and respond to queries from internal departments within agreed timescales.
* Conduct order failure analysis and push for corrective/preventive actions from relevant departments.
* Ensure 100% compliance to quality audits.
* Creation and maintenance of valid measures to monitor daily metrics.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering, IT, Business course or equivalent
* Above average communication skills in English
* Proficient in Microsoft Excel and Access
* Willing to work on a graveyard shift
* Experience in the Supply Chain industry an advantage
* Experience in using any ERP system (Oracle, JDE, SAP, etc) an advantage
* Customer service experience desirable
* Has strong analytical skills and keen with details
* Can work across cultural boundaries
* Applicants should be Filipino citizens or hold relevant residence status

Emerson Manila Shared Services
Corporate Human Resources
Tel: 479-5251

Emerson Electric Asia Ltd. ROHQ
4th floor, San Miguel Properties Center (SMPC), # 7, St. Francis Avenue Mandaluyong -.
Website: http://www.emerson.com

ONE DAY HIRING!!! CSR/TSR on MARCH 9-13!!! APPLY NOW!!!

Responsibilities:

•Responding to the clients’ issues and concerns.
•Providing information on products and services.
•Providing of solutions for technical and service issues.

Requirement:

• Completed at least 2 years in college or any 4 year course.
• Average to Excellent English communication skills.
• Has interpersonal, time-management and organizational skills.
• With IT inclination; familiar with Internet connection, Windows 98 and various Operating Systems and Hardware troubleshooting.
• Ability to operate computer and various types of office equipment.
• Amenable to work on graveyard shifts, shifting schedule, holidays, weekends and rendering overtime.
• Willing to start this MARCH 16.
• Full-time CUSTOMER SERVICE REPRESENTATIVE, TECHNICAL SUPPORT REPRESENTATIVE positions available.
• Fresh Grads, NURSING GRADS and Undergrads are WELCOME TO APPLY.

Be part of a top call center that provides good compensation, excellent training for qualified applicants, unlimited health package and FASTER REGULARIZATION and PROMOTION! Apply Now!

ON-LINE APPLICANTS ARE IMMEDIATELY PROCESSED
or email your resume to macon@jobstreet.com

Interview invitations and status updates may be sent via email
so please check your email regularly.

Marketing Support Specialists [Back-Office Support Environment]
(National Capital Reg - Makati City)

Responsibilities

• Supports the IBM North America Sales team by coordinating with Technical Resource Groups (Pricing, Legal, Procurement, Fulfillment, Risk Management, etc.) to deliver high quality proposals with fast turnaround
• Work generated involves coordination with different parties in the US over the phone or the internet to complete the sale
• Successful candidates will be working in a BPO (Business Process Outsourcing) environment

Requirements

Essential:

• Excellent oral and written English communication skills
• College graduate of any 4-year course
• From 2 to 5 years work experience in any field or fresh graduates of any 4-year course
• Proficiency in computers and internet applications
• Good analytical, documentation and organizational skills
• With keen attention to detail and accuracy
• Able to manage multiple tasks simultaneously
• Able to balance and effectively prioritize workload in order to meet deadlines
• Willing to work on graveyard shift
• Willing to work in Makati City

Preferred but not Required:

• Graduates of Math, IT, Commerce, Business, Management, Marketing and related courses
• Experience in Marketing, Sales, Management, Bid support, Contract creation and Pricing is preferred
• Good working knowledge of MS Excel
• Above average knowledge in IT and IT-related tools

Be part of IBM – the world’s 2nd Most Valuable Brand. As an IBMer, you have access to a world of experiences unique to a global company – world-class training, advanced technology and a culture that values its people.

IBM offers a competitive salary and benefits package, career advancement opportunities and professional development training for all its employees. Its highly dynamic culture cultivates workforce diversity and values dedication, innovation and trust in all relationships.

Be Part of Something Great. Be an IBMer.

IBM Daksh is the Call Center and CRM Solutions unit of IBM Corporation.

Walk in applicants are prioritized.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Blvd., Mandaluyong City

Customer Service Representatives CLARK, PAMPANGA SITE

RESPONSIBILITIES:

REQUIREMENTS:

• At least a High School Graduate
• Excellent English Communication Skills
• Can type at least 30 words per minute
• Good Analytical and Problem Solving Skills
• Good Customer Service Skills
• Computer Literate and Internet Savvy
• Applicants should be Filipino citizens or hold relevant residence status
• Fresh graduates/Entry level applicants are encouraged to apply
• Full-Time positions available.

COMPENSATION and BENEFITS:

• Php 12,000 Base Rate
• Php 5,000 upon Regularization
• 20% Night Differential
• Attendance Bonus
• Performance Bonus
• Free Meal
• Free Shuttle Service
• Paid Training
• Medical and Life Insurance extended to dependents
• Fast Career Movements (Promote-From-Within Policy)
• Fun, Comfortable and Professional working environment
• Recreational Facilities
• Sleeping Quarters
• Open Door Policy
• Flexible Shift Scheduling
• Out of Town Team Building activities

Visit our office and take the assessments right away! Our office is open every Mondays to Saturdays from 8:30am until 5:30pm.

Business Center 4
PhilExcel Business Park
Clark Freeport, Pampanga
Hotline: (045) 499.1062

Customer Service Representative

Responsibilities:

•Assist people from different countries.
•Provide advice and solve problems.

Requirement:

• Completed at least two years in college with no back subjects.
• Average to Excellent English Communication skills.
• Customer-service oriented and familiar with basic computer operations.
• Willing to start on FEBRUARY 16.
• Willing to be assigned in Shaw.
• Amenable to work on graveyard shift and shifting schedule.
• Full-time positions available.
• Fresh Grads are WELCOME TO APPLY.

***Be part of a top call center that provides good compensation and excellent training for qualified applicants. Apply Now and Experience our One Day Hiring Process! email your resume to macon@jobstreet.com***

Interview invitations and status updates may be sent via email
so please check your email regularly.

Customer Service Representative - Inbound Account

Responsibilities:

•Assist people from different countries.
•Provide advice and solve problems.
•May include cross selling.

Requirement:

•High School graduate or completed at least 2 years in college.
•Average English communication skills
•Spontaneous and with strong customer service orientation.
•Willing to start as soon as possible.
•Amenable to work on shifting schedules and graveyard shift.
•Full-time positions available.

***Be part of a top call center that provides good compensation and excellent training for qualified applicants. Apply Now! email your resume to macon@jobstreet.com***

Interview invitations and status updates may be sent via email
so please check your email regularly.