HR Business Partner
March 19th, 2009HR Business Partner
RESPONSIBILITIES:
* Account Management - Provides daily human resource guidance and advice to Operation and Support Managers on all functional areas of Human Resources Management particularly in the Employee Relations, Compensation and Benefits and Organization and Development aspect. Coordinates Human Resources initiatives with assigned internal clients/support groups;
* Assists the Human Resources Business Partners in conducting Focused Group Discussions. Conducts effective Needs Analysis approaches in identifying effective interventions to address the needs of the organization;
* Compliance / Adherence to Company Policies – provide explanation, counseling and advice to employees regarding Company and governmental rules, regulations, and procedures, and need for compliance. Assists in the resolution of specific disciplinary or grievance cases, including acting as an arbiter between the employee and manager;
* Provides insights, advice and recommends action plans to line managers, supervisors and managers with regard to the handling of and disposition on employees’ policy violations. Elevates these matters to the HR Business Partner or Human Resources Director as necessary and appropriate;
* Participates in the conduct of investigation and/or administrative hearings as instructed or required by the HR Business Partner and prepares reports on the outcome of the said investigation;
* Carrying out formal consultation procedures on a variety of issues as required by law or Company policies;
* With the guidance of the HR Business Partners, the HR Jr. BP ensures that grievance handling and disciplinary proceedings are carried out in line with Company Policy and the Labor Law;
* Listening to grievances and implementing disciplinary procedures;
* In the absence of the HR Business Partners, the HR Jr. BP conducts meetings and interact with all levels of Operations management as needed to communicate plans and establish or affirm priorities;
* Attends meetings and involving Employee Relations as necessary or instructed.
* Prepares reports and composes correspondence as required or instructed by the HR Business Partner / Manager or Human Resource Director;
* Serves are the primary point of contact with assigned internal clients for planning, project initiation and problem escalation;
* Liaising with a wide range of organizations involved in areas such as working conditions and employee welfare;
* Assists HR BP/s on conceptualizing organization wide Employee Retention Programs and activities that promotes the Vision, Mission, and Values the Company and would boost morale, motivation and productivity;
* Responsible for ensuring the uniform and consistent application of company policy, adhering to Company Handbook guidelines and administering effective human relations programs that support the company’s corporate objectives;
* Consults with managers to address performance management issues and promote talent development;
* Coordinates with different departments for HR related initiatives;
* Conducts Exit Interviews to resigned (voluntary or involuntary) employees.
* Prepare other related duties and responsibilities as necessary and/or appropriate.
REQUIREMENTS:
* Bachelor’s Degree in Human Resources Management, Personnel Management, Behavioral Science or any related course.
* Preferably a resident of Quezon City
* With background and experience in Employee Relations
* At least one year of HR management in a Call Center industry or equivalent
* Very good human relations and interpersonal skills
* Excellent oral and written English communication skills
* Considerable independence in decision-making in functional areas
* Knowledgeable on labor laws, employee retention programs and employee counseling
* Amenable working in cyclical shifts
* Applicants should be Filipino citizens or hold relevant residence status.
NCO (Quezon City)
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com